product · May 22, 2026
NiCE Releases Cognigy.AI 2026.10 with New AWS Bedrock and OpenAI Model Support
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NiCE released Cognigy.AI 2026.10 on May 20, 2026. The update adds support for amazon.nova-premier-v1:0, amazon.nova-2-lite-v1:0, and gpt-5.5 models via AWS Bedrock and OpenAI. It introduces a dedicated Send Status to CXone Copilot Node for workflow outcomes in AI Agents for Process Automation. The release also increases simulator success criteria from 5 to 10 and adds React 19 support for Webchat v3.
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