product · May 21, 2026
Freshworks Announces 2026 Global Customer Awards Winners
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Freshworks announced the inaugural 2026 Global Customer Awards winners on May 20, 2026. Panasonic won Experience Transformation Leader Award for Freshdesk with 90,000 annual conversations and 70% deflection rate. Shopify received AI Innovation Award for Freshservice with 30-45% ticket resolution time reduction. Cineworld achieved AI Innovation Award for Freshdesk resolving 700 lost-item tickets monthly. New Balance won Customer Advocate of the Year for Freshservice processing over 70,000 tickets. iPostal1 won for Freshdesk with four AI agents resolving 56% of chats across more than 85,000 conversations and wait times dropping from 45 minutes to 7 minutes.
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