people · May 21, 2026
Freshworks CEO Dennis Woodside Pitches EX-First Strategy at Refresh 2026 Conference
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CEO Dennis Woodside addressed attendees at the Refresh 2026 conference in New York on May 18, 2026. Freshworks shifted focus from CX/SMB to enterprise Employee Experience (EX), with EX now comprising the majority of business and targeting 60% of ARR by end of 2026 versus 37% when public. Freshservice targets $1 billion ARR in 2.5 years with 20,000 global customers and 80% EX ARR from mid-market and enterprise accounts. CFO Tyler Sloat noted headcount reductions of 20% over recent years alongside ongoing prudent hiring and 80% customer migration to the re-platformed Freshdesk.
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