product · May 18, 2026
Nimble CRM Adds AI-Powered Web Chat to Unify Customer Conversations
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Nimble CRM launched Web Chat on May 8, 2026, adding AI-powered live website engagement directly into its customer relationship management platform. The feature integrates real-time chat and inbound lead capture into the existing CRM system for small and mid-sized businesses. It addresses fragmented sales and marketing software stacks by unifying engagement channels. The launch follows beta testing in Q1 2026 with reported improvements in lead response and hand-offs.
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