distribution · May 16, 2026
Aisera Named a Leader in Inaugural IDC MarketScape for Conversational AI Platforms for Back-Office Use Cases 2026 Vendor Assessment
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Aisera, an Automation Anywhere company, was named a Leader in the inaugural IDC MarketScape Worldwide Conversational AI Platforms for Back-Office Use Cases 2026 Vendor Assessment on May 13, 2026. Aisera offers options for LLM usage including its own fine-tuned domain-specific LLMs, integration of customer foundation models, and access to third-party models such as OpenAI, Anthropic, Google via Vertex AI, Meta with Llama 3, and Amazon through Bedrock. Key strengths include ease of building conversational workflows with prebuilt connectors, predefined workflows, Hyperflows, and no-code capabilities without a dedicated developer team. Derek Toone, SVP of Agentic AI Solutions at Automation Anywhere, stated that the recognition validates the vision for intelligent agents that integrate into business processes and execute complex workflows autonomously.