product · May 17, 2026
NiCE and Konecta Partner on Agentic AI for Customer Experience Operations
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NiCE announced a strategic partnership with Konecta on May 14, 2026 to accelerate deployment of AI-powered customer experience solutions across global markets. The collaboration combines NiCE’s CXone customer experience platform and NiCE Cognigy’s generative and agentic AI capabilities with Konecta’s operational expertise. Konecta becomes a fully certified Global Platinum Partner of NiCE with access to co-innovation support and early access to future agentic AI capabilities. The partnership focuses on secure and compliant AI adoption aligned with regulatory requirements.
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