product · May 20, 2026
Freshworks Unveils AI Agent Studio in Freshservice at Refresh Conference
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Freshworks unveiled AI Agent Studio in Freshservice on May 14, 2026, at its annual Refresh conference. The launch expands agentic capabilities for unified service, assets, and incidents with domain-specific Freddy AI. Organizations can build or deploy agents in weeks rather than quarters. The announcement follows the March 31, 2026, general availability of IT Asset Management in Freshservice.
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