people · May 20, 2026
Intercom Renames to Fin on May 12 2026 with CEO Eoghan McCabe Announcement
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Intercom CEO Eoghan McCabe announced on May 12 2026 that the 15-year-old company would rename itself Fin after its AI customer service agent. The AI agent crossed $100M ARR earlier this year with 350% YoY growth and accounts for roughly a quarter of the parent company's $400M total ARR. Fin handles over 2M resolutions per week across 8K customers. Fin Operator an AI agent built to manage another AI agent entered Pro-tier early access on May 15 2026 with general availability planned for summer 2026.
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