product · May 17, 2026
Freshworks Unveils AI Agent Studio in Freshservice on May 14 2026
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Freshworks Inc. (NASDAQ: FRSH) unveiled AI Agent Studio in Freshservice at its annual Refresh conference on May 14 2026. The no-code studio enables teams to build custom Freddy AI Agents or deploy pre-built domain-specific agents that integrate with Microsoft Teams, Slack, Workday, and Rippling for workflows including onboarding and payroll. MCP Gateway pulls context from tools like Notion, ClickUp, and Linear without custom code while AI Insights and xLAs measure service performance tied to employee sentiment. Enterprises replacing legacy ITSM platforms achieve 168% ROI over 3 years according to the Futurum Group report. Srini Raghavan chief product officer stated the true measure of AI value is time focus and freedom for teams.