capital · May 22, 2026
Neon One Wins Silver Stevie Award for Nonprofit Customer Support Team
Share the canonical public link.
Neon One announced on May 19, 2026, that it won a Silver Stevie Award in the Customer Support Team of the Year category at the 2026 American Business Awards. The company reduced average ticket resolution times from 40 hours to 2 hours, a 95% improvement, and raised customer satisfaction scores from 65% to 97% by May 2026 through a U.S.-based support team in Oklahoma City and AI-enabled system ACE on Zendesk. Neon One CEO Keith Reed stated the prior support experience was unacceptable for nonprofits, and the team now resolves 38% of live messaging cases independently via ACE. Neon One previously transitioned support operations in September 2025.
Below validation threshold — auto-passed without scoring