people · May 20, 2026
Nimble CRM Launches Web Chat for Real-Time Website Conversations
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Nimble CRM launched Web Chat on May 7, 2026. The feature enables real-time conversations with website visitors and automatically creates CRM contacts while logging every interaction. Nimble beta-tested Web Chat with select customers throughout Q1 2026. Early users reported faster lead response times and cleaner hand-offs from website visit to follow-up. Nimble Web Chat is bundled with Nimble Web Forms as a single inbound-capture product priced at $12 per month per company regardless of team size. CEO Jon Ferrara stated the inbound capture loop is now closed.
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