product · May 16, 2026
Intercom launches Intercom 2 AI-era helpdesk with workforce management
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Intercom released Intercom 2 as an AI-era customer service platform that unifies human and AI agent workflows. The update integrates workforce management tools for both agent types in one helpdesk. The launch follows the corporate rebrand to Fin and positions the helpdesk product as a separate offering. Intercom 2 builds on the earlier Intercom 2 relaunch mentioned in the name change announcement.
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