people · May 20, 2026

NiCE Cognigy Named Leader in Forrester Wave Conversational AI Platforms Q2 2026

NiCE Cognigy received Leader status in The Forrester Wave: Conversational AI Platforms for Customer Service, Q2 2026. NiCE Cognigy earned the highest possible scores of 5/5 in criteria including agentic framework, vision, innovation, multi-modal and omnichannel support, and resource orchestration and application execution. NiCE Cognigy also ranked highest in the Strategy category with a score of 4.5 out of 5 and above-average customer feedback among evaluated vendors. NiCE Cognigy is the only vendor recognized as a Leader in both CCaaS and Conversational AI Forrester Waves. Philipp Heltewig serves as Chief AI Officer at NiCE.