people · May 15, 2026
NiCE Cognigy Named Leader in The Forrester Wave Conversational AI Platforms for Customer Service Q2 2026
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NiCE Cognigy is named a Leader in The Forrester Wave Conversational AI Platforms for Customer Service Q2 2026 with the highest possible scores of 5/5 in criteria such as agentic framework vision innovation multi-modal and omnichannel support and resource orchestration and application execution. The recognition highlights NiCE Cognigy’s performance in the Q2 2026 evaluation. NiCE Cognigy achieved the highest possible scores of 5/5 across multiple key criteria in the Forrester Wave report.
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