people · May 20, 2026
Hiver Updates March 2026 Product Features with AI Search and Dashboards
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Hiver updated its March 2026 product release notes on May 4, 2026. Updates include AI-powered search for knowledge base in Hiver Omni, shareable custom dashboards, and auto-assignment of outbound conversations to the sender. Additional features added Hiver SSO for secure access on Elite plan, Automations Center for unified workflow management, Chat Playground for testing bot flows, and Collision Alerts for active responder flags. Gartner data cited shows only 14% of customer service issues resolved through self-service.
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