capital · May 22, 2026
ServiceNow Details Pricing Model Shift and Security Investments in JPMorgan Conference
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ServiceNow outlined a new hybrid pricing model combining base software licensing with usage-based AI consumption during a May 2026 JPMorgan Global Tech Conference discussion. The shift allows customers to adopt changes at contract renewal without immediate price increases for equivalent tiers like Prime versus prior Pro Plus. ServiceNow allocates 50 to 60 percent of engineering and research budget to security, compliance, and hardening versus 20 percent for core software development. CISOs represent the second-largest buying center after CIOs, with security and risk revenue exceeding $1 billion. The Veza acquisition provides Access Graph technology monitoring 30 billion permission parameters in real time for AI agent governance.