product · May 16, 2026
NiCE Partners with Konecta to Scale AI-First Customer Experiences Using Cognigy Technology
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NiCE announced a strategic partnership with Konecta on May 13, 2026, to accelerate deployment of CXone and NiCE Cognigy generative and agentic AI technology across global markets. Konecta will integrate NiCE’s CXone platform and Cognigy AI capabilities into its open platform to deliver out-of-the-box digital agents trained on industry-specific regulatory requirements and customer journeys. The agreement grants Konecta Global Platinum Partner status with access to the highest level of technical expertise, co-innovation support, and early access to emerging agentic AI capabilities. NiCE’s CXone platform is recognized as a leading Contact Center as a Service solution.
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