product · May 18, 2026
Freshworks Presents Refresh 2026 Financial Analyst Session with Updated Outlook
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Freshworks held its Refresh 2026 Financial Analyst Session on May 14, 2026, reiterating 2026 revenue guidance of $958 million to $964 million. The company reduced headcount by more than 20% since Q3 2024 and reported EX ARR of $540 million or more as of Q1 2026. Freddy AI Agent achieved a 50% ticket deflection rate in Q1 2026, with AI Copilot priced at $29 per month as an add-on. The presentation outlined 2028 targets including 16% revenue growth and free cash flow of $425 million or more.
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