people · May 20, 2026
Observe.AI Named 2026 MetriStar Top Provider for Agent Assist Applications by Metrigy
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Observe.AI received the 2026 MetriStar Top Provider award for Agent Assist Applications from Metrigy on May 19, 2026. The company achieved the highest Business Success score of 363, which is 111 points above the industry average, based on metrics including revenue growth, CSAT, agent efficiency, and cost reduction from its agentic CX platform. Observe.AI's Companion Agents include Knowledge Agent, Coaching Agent, and Summary and Aftercall Agent that analyze 100% of interactions for real-time guidance and workflow automation. Metrigy evaluated providers using input from over 1,400 CX leaders and rated Observe.AI above average in security, reliability, and analytics. Swapnil Jain serves as CEO of Observe.AI, which works with 300+ global brands.