people · May 20, 2026
NiCE Cognigy Named Leader in Forrester Wave Conversational AI Platforms Q2 2026
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NiCE posted on May 18, 2026 that NiCE Cognigy received Leader designation in The Forrester Wave™: Conversational AI Platforms for Customer Service, Q2 2026. NiCE Cognigy earned the highest possible scores of 5/5 in agentic framework, vision, innovation, multi-modal and omnichannel support, and resource orchestration and application execution. The recognition also covered prebuilt application components and application testing tools with highest scores. NiCE Cognigy achieved the top combined score across all evaluated vendors in the Q2 2026 report.
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