product · May 16, 2026

Global Payments Releases Research on Order Anxiety Costs at Restaurants

Global Payments conducted a quantitative survey of 2,000 U.S. consumers who had eaten at or ordered from a quick service restaurant in the past six months in March 2026. The study found 60% of customers default to their usual order when rushed, 29% say ordering at a QSR is more stressful than public speaking, and 37% have abandoned an order because the process felt rushed. Chris Siefken, president of restaurant POS at Global Payments, noted that 80% of customers would change their habits if ordering was easier. The research ties directly to the Genius platform unveiled at the National Restaurant Association Show in Chicago May 16 to 19, 2026.