product · May 22, 2026
Konecta and NiCE Announce Agentic AI Partnership for Customer Experience
Share the canonical public link.
Konecta and NiCE announced the partnership on May 13, 2026, with updates shared May 18, 2026. The deal combines CXone and Cognigy AI for autonomous digital agents executing back-office tasks. Konecta trains agents on industry-specific regulatory requirements and customer journeys. The partnership targets faster deployment of scalable AI-first CX solutions globally.
Below validation threshold — auto-passed without scoring