people · May 15, 2026
Zapier CEO Wade Foster Details AI Agents Outnumbering Employees and Pricing Overhaul
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Zapier CEO Wade Foster described how the company shifted from 10% to 90%+ AI tool adoption across teams. The overhaul replaced seat-based pricing with task-based usage after agents made the prior model unsustainable. Zapier head of HR became Chief People and AI Transformation Officer during the transition. Zapier now operates more AI agents than human employees.
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