product · May 16, 2026
Freshworks Unveils AI Agent Studio in Freshservice for Service Transformation
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Freshworks launched AI service operations features in Freshservice on May 13, 2026. The update integrates service management, operations management, asset intelligence and AI into one system. It became generally available on March 31, 2026 for newly signed-up customers. Freshworks Chief Product Officer described the changes in a 14-minute read post. Freshworks Inc. (NASDAQ: FRSH) released the innovations from its May 2026 launch.
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