distribution · May 17, 2026
NiCE and Konecta Join Forces for Agentic AI in Customer Contact
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NiCE and Konecta entered a strategic partnership on May 14, 2026 for agentic AI in customer contact. The agreement combines NiCE’s CXone platform with NiCE Cognigy’s generative and agentic AI capabilities to accelerate AI-powered solutions across global markets. Konecta integrates the technology into its open platform delivering digital agents trained on industry-specific regulatory requirements. The partnership grants Konecta Global Platinum Partner status with technical expertise and co-innovation support.
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