product · May 17, 2026
Hiver Launches Omni AI Helpdesk with Agents, Copilot, and QA Features
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Hiver launched Hiver Omni as an AI-powered helpdesk solution on May 8, 2026. Hiver Omni includes AI Agents for end-to-end deflection, AI Copilot for agent assistance, AI QA for scoring responses, and AI Topics for grouping conversations. Paid plans start from $25 per user per month with all AI functionalities included at no extra cost. Bynder automated 2,500 workflows per month saving 198 hours using Hiver. Group Miki managed 18,000+ weekly customer interactions with AI without adding headcount.
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