product · May 17, 2026
CSL Expands Global Customer Engagement Using Agentforce Life Sciences for Commercial and Medical Operations
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CSL announced expansion of its Salesforce collaboration on May 14, 2026, to include Agentforce Life Sciences for customer engagement across global operations. The rollout extends to CSL Plasma donor experiences via Data 360 and to the Seqirus vaccines business for coordinated data-driven engagement. Joe Ferraro, SVP and GM for Agentforce Life Sciences at Salesforce, noted the standardization on the unified platform. CSL Plasma already deploys Agentforce in its donor contact center.
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