product · May 22, 2026
ServiceNow Launches Otto Unified AI Experience Integrating Moveworks at Knowledge 2026
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ServiceNow introduced ServiceNow Otto at Knowledge 2026 on May 5, 2026. ServiceNow Otto combines Now Assist, Moveworks, and AI Experience to create a single conversational AI front door for employees, partners, and customers across enterprise systems. The platform routes requests and executes end-to-end workflows without handing tasks back to users. ServiceNow Otto is live in EmployeeWorks and AI Control Tower with full rollout planned across ServiceNow products over the coming year.
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