people · May 16, 2026
Zia AI Agents Deployed as Digital Employees in Zoho CRM
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Clixlogix published details on Zia AI Agents joining Zoho CRM as Digital Employees on May 16, 2026. Zia Agents, rebuilt around autonomous actions in 2024 and 2025, now provision as users in Zoho Directory with @ziaagent.ai email addresses, roles, and profiles on Enterprise editions and above in US and India data centers. Agents perform tasks like lead qualification against ICP criteria, field updates, email sending, and risk monitoring on accounts using objectives, instructions, tools, and knowledge bases. Digital Employees log actions under their own identity for audits, unlike simpler Connection deployments that log under admins. Zoho offers pre-configured agents via Agent Store for SDR triage and churn watch, similar to Salesforce Agentforce user models.