capital · May 21, 2026
Zendesk Unveils Autonomous Service Workforce at Relate 2026 with AI Agents
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Zendesk introduced the Autonomous Service Workforce vision at Relate 2026. Fully autonomous AI agents for Employee Service integrate with Slack and Microsoft Teams within enterprise permissions and build on the Unleash acquisition. The platform supports no-code Agent Builder and multilingual voice AI with mid-conversation context retention across more than 60 languages. Zendesk reported over 1 billion API calls and targets $500 million in AI revenue by year-end.
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