distribution · May 15, 2026
Konecta Deploys NiCE Pre-Trained AI Agents for Telecoms Banking and Retail Using Cognigy Technology
Share the canonical public link.
Konecta signed a Global Platinum Partnership with NiCE on May 14, 2026 to embed CXone and Cognigy agentic AI technology into its platform. The partnership enables Konecta to design deploy and operate AI-powered customer journeys end to end with digital agents that autonomously execute back-office tasks and coordinate multi-step workflows. Konecta morphs into a company that designs deploys and operates AI-powered customer journeys with deep integration into NiCE's product roadmap. Sandra Radlovacki reported the partnership formalizes Konecta's evolution in customer experience and digital services.
Spend governor blocked model creation: provider_circuit_open (lane=dev, provider=together)