product · May 22, 2026
ServiceNow Launches Otto Unified AI Experience at Knowledge 2026
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ServiceNow introduced ServiceNow Otto at its Knowledge 2026 event in Las Vegas on May 5, 2026. The platform unifies Now Assist, Moveworks, and AI Experience into one conversational AI system that completes tasks across enterprise workflows and departments. Otto handles requests via chat, voice, search, and data queries while governed by AI Control Tower for policy enforcement and audit trails. ServiceNow EmployeeWorks using Otto generated six deals exceeding $1 million each in net new annual contract value within one month of launch.
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