people · May 20, 2026
Fortune Reports AI Boom Drives Continued U.S. Offshore Call Center Hiring Growth
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Fortune published an article on May 17, 2026, detailing how the AI boom has not reduced U.S. companies' hiring of cheap offshore call center labor. The piece highlights that overseas call center employment continues to skyrocket despite automation potential. Torsten Slok of Apollo Global Management attributes the trend to Jevons paradox, where AI-driven efficiency lowers costs and increases demand for call center work instead of decreasing it. Apollo Global Management analyst Torsten Slok referenced AI efficiency gains in a May 2026 analysis of U.S. employment data.
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