capital · May 18, 2026
Intercom rebrands as Fin with CEO Eoghan McCabe announcing AI focus on May 13, 2026
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Dublin-founded Intercom rebranded as Fin on May 13, 2026 with CEO Eoghan McCabe confirming the change to reflect its AI-first direction. The Intercom name continues for the customer service platform while Fin becomes the primary brand expanding into sales and commerce. The company surpassed $400 million in annual recurring revenue in February 2026 and raised $250 million in debt financing. Founders include Eoghan McCabe, Des Traynor, Ciarán Lee, and David Barrett. The company announced plans to hire 650 people globally in 2026.
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