product · May 17, 2026
Hiver Publishes State of AI Customer Support 2026 Report from 700+ Leaders
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Hiver published the State of AI Customer Support in 2026 report based on a survey of 700+ support leaders. 14% of support leaders say AI has significantly improved resolution times. 48% of teams are moderately confident using AI. 50% say AI has not significantly lowered cost per ticket. 61% remain cautious about AI representing their brand. 25% say AI has clearly reshaped their team structure.
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