System status
Coverage is stale.
Collection is paused. Latest public event: Aug 21, 2026 (11 days ago).
Company dossier
Automated omnichannel platform for personalized, event-triggered customer engagement.
This coverage is stale.
Last updated May 21, 2026 (about 3 months ago).
Customer.io is an automated, omnichannel customer engagement platform built on an event-triggered architecture, enabling businesses to send personalized messages based on real-time user behavior across email, SMS, push notifications, in-app messages, and WhatsApp/MMS. Core capabilities include a visual workflow builder, behavioral segmentation, A/B testing, send-time optimization, data warehouse integrations, and an AI Agent for automated execution. The platform supports scale with 100B+ messages sent and 12B+ daily API calls.
Below validation threshold — auto-passed without scoring
marbis GmbH listed a CRM & Lifecycle Marketing Manager role two days ago that evaluates Customer.io against Braze. The position requires ownership of marketing configuration for the selected CRM platform. Key details include template management and automation setup. marbis GmbH continues CRM platform selection between Customer.io and Braze as of May 2026.
Customer.io recorded a 0.01% drop in adoption rate two days ago according to Ramp vendor data. The platform holds 5% overall adoption and 3% first-time adopter share in email marketing software. Key details include 9% competitor switch rate toward ActiveCampaign and comparisons with Klaviyo at 22%. Customer.io maintained 5% adoption in the email marketing category as of May 2026.
Customer.io released an update to the customerio-node package 19 hours ago. The Node client supports the Customer.io Journeys REST API for triggered emails and push notifications. Key details include recommendation to integrate with Data Pipelines JavaScript client for new users. Customer.io maintains active open-source integrations on npm as of May 2026.