System status
Coverage is stale.
Collection is paused. Latest public event: Aug 21, 2026 (10 days ago).
Company dossier
Help desk and team collaboration tool built natively inside Gmail.
This coverage is stale.
Last updated May 21, 2026 (about 3 months ago).
Help desk and team collaboration tool built natively inside Gmail.
Markets
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Akash Ingole posted on LinkedIn that Hiver is hiring a QA Engineer with 2–6 years experience. The role is located in Bangalore with hybrid work mode and Job ID 411. The announcement was made within the last 16 hours relative to the May 20, 2026 crawl date.
Hiver published a comparison of help desk solutions updated May 19, 2026. Hiver Omni ranks as best for teams managing complex support queries due to AI across the support lifecycle and cross-team collaboration with Slack integration. Hiver exceeds Help Scout in escalations, context retention, SLA visibility, and AI auto-triage and routing. Limitations noted include mobile app depth and enterprise queue rigidity.
Hiver updated its March 2026 product release notes on May 4, 2026. Updates include AI-powered search for knowledge base in Hiver Omni, shareable custom dashboards, and auto-assignment of outbound conversations to the sender. Additional features added Hiver SSO for secure access on Elite plan, Automations Center for unified workflow management, Chat Playground for testing bot flows, and Collision Alerts for active responder flags. Gartner data cited shows only 14% of customer service issues resolved through self-service.