Cognigy

Konecta and NiCE Announce Agentic AI Partnership for Customer Experience

Konecta and NiCE announced the partnership on May 13, 2026, with updates shared May 18, 2026. The deal combines CXone and Cognigy AI for autonomous digital agents executing back-office tasks. Konecta trains agents on industry-specific regulatory requirements and customer journeys. The partnership targets faster deployment of scalable AI-first CX solutions globally.

NiCE and Konecta Form Global Platinum Partnership for Agentic AI CX Solutions

NiCE and Konecta announced their strategic global partnership on May 13, 2026. Konecta integrates NiCE CXone and NiCE Cognigy technologies into its platform to deliver out-of-the-box digital agents for regulated industries. The Platinum partnership provides Konecta with co-innovation support and early access to agentic AI capabilities. Konecta becomes a fully certified Global Platinum Partner of NiCE.

NiCE Releases Cognigy.AI 2026.10 with New AWS Bedrock and OpenAI Model Support

NICE Opens Technical Enablement Manager Role Focused on Cognigy Platform

NICE Announces Global Partnership with Konecta on CXone and Cognigy AI Platforms

NiCE Cognigy Hires Technical Enablement Manager for AI Agents

NiCE Cognigy Posts Spring Tech Update for June 3 Demo of New AI Agent Features

Konecta and NiCE Form Agentic AI Partnership for CX Automation

NiCE Cognigy Named Leader in Forrester Wave Conversational AI Platforms Q2 2026

NiCE Cognigy Named Leader in Forrester Wave Conversational AI Platforms Q2 2026

Exco Partners Acquisition Expands NEC Australia Cloud Data and AI Capability

NEC Australia completed the acquisition of Exco Partners to expand cloud, data and AI capability. Powered by NiCE Cognigy, NEC’s Agentic AI capability deploys intelligent AI agents across voice and digital channels. The agents are multilingual, integrated and built for real-world service environments. NEC enables organisations to move beyond basic bots toward enterprise-grade AI agents.

Cognigy vs Cresta: Contact Center AI Comparison Highlights NICE Acquisition

Cognigy was acquired by NICE in 2025 and now sits within the CXone Mpower platform. Cognigy deploys voice bots and chatbots to automate predictable requests before they reach a human agent. Cresta and Cognigy compete on AI agents but differ in approach with Cresta focusing on human and AI agents together on a single platform. The long-term product direction continues to take shape as the two portfolios overlap in several areas.

Ruby Catharin Joins NiCE Cognigy as Senior Product Manager for Conversational AI

Ruby Catharin announced joining NiCE Cognigy as Senior Product Manager working on Conversational AI and Enterprise CX products. The appointment follows NiCE's 2025 acquisition of Cognigy and integration into the CXone Mpower platform. NiCE Cognigy was named a Leader in The 2026 Forrester Wave for Conversational AI Platforms. The role focuses on enterprise CX products within the combined portfolio.

Nexus 2026 Opening Keynote Reports 500% Increase in Agentic Deployments and 205 New Customers

NiCE and Konecta Join Forces for Agentic AI in Customer Contact

NiCE and Konecta Partner on Agentic AI for Customer Experience Operations

NiCE Partners with Konecta to Deploy NiCE Cognigy Agentic AI for Customer Experience

NiCE Partners with Konecta to Scale AI-First Customer Experiences Using Cognigy Technology

Cognigy vs Sierra Which AI Agent Platform Wins in 2026

NiCE Cognigy Named Leader in The Forrester Wave Conversational AI Platforms for Customer Service Q2 2026

Konecta Deploys NiCE Pre-Trained AI Agents for Telecoms Banking and Retail Using Cognigy Technology

Cognigy partners with AWS for scalable conversational AI deployments.

Cognigy partners with AWS for scalable conversational AI deployments.